Frequently Asked Questions

Getting Started

Close All Accordians
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
How do I get started using Mapscape?

 

We recommended your first step is to book a Zoom Demo by Clicking Here Here we will be able to answer questions that you have and provide an overview of how Mapscape will make tree surveying and the administration of producing site plans and tree reports an easier process.

What are Mapscape System Requirements?

Click here to view the system requirements 

Is there a User Guide?

Yes, the User Guide is video-based and can be seen by clicking here – It will populate as the software develops.

Mapscape is designed for quick learning, ease of use, and has a low technical support requirement.

Close All accorians
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Is Mapscape available to Educational Establishment and Training Centres

If as an educational provider, you are looking to modernise your Arboricultural service provision to enable students access to the latest Arboricultural GIS tools and skills, please contact us

 

Do I just login to Mapscape?

Yes, Mapscape is a Cloud-based software as a Service (SaaS) and there is no software to download on your PC.

The Mobile App operates through ESRI Field Maps which is available from Google Play and where will will provide you with the login details.

After a purchasing a subscription, you will be able to set your own password.

How many devices can Mapscape run on?

As many as is required by your business needs.

A Mapscape User Licence gives you access to use on 1 Desktop PC and 1 Mobile and you can purchase as many licences as your business requires with centralised mapping.

Mapscape is only available within the UK.

Close All Accordians
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Limitations

Mapscape Limitations:

Mapscape is rigorously tested, has been approved through ESRI technicians. If we encounter any Limitations to its use, we will list them here while we are resolving them.

IDENTIFIED ISSUE: IMPACT: SOLUTION: 
The auto-generating weekly emailed ESRI Credit usage system is in testing. The weekly ESRI credit usage emails are not being sent out to customers at present, as we need to test the system using live data.

This automated ESRI Credit usage system will be available as soon as testing is complete.

In the meantime, please contact the office to obtain a report on your ESRI Credit usage.

The Co2 calculations have passed testing for Single trees, although we are still testing the results for Groups of Trees and Hedges. The delivery of these Co2 results may not align with the release of the modules described on the Buy a Mapscape Licence page. We will complete testing in the background and update the formulae automatically in the background.
The Offline mode is in final testing. The delivery of this feature results may not align with the release of the modules described on the Buy a Mapscape Licence page. We will complete testing in the background and update the software with this feature automatically in the background.
The Offline mode enables you to take the modules offline*, for use on-site where there is a poor or no 4g signal. *If you want to use Bluesky HD Aerial Imagery or other including Ordnance Survey Mastermap (OSMM) offline, you have to format the data and load it onto the device. Whilst we are looking for a technical solution to this, please contact the office where we will be able to provide you with a solution.
Training Videos for all three modules is evolving.

We partly rely on customer feedback that identifies areas where video training is required.

The software is very straightforward to use and require little or no training.

We now secured a suitable training video software, that will be introducing soon on all future video training.

If you have any questions, please Contact Us and we will find a solution for you.

Any identified limitations will when resolved be automatically updated in the background and will not affect the use of the software.

ESRI Limitations:

Add Data Widget – When importing File data, please note that: Uploaded *.csv files are limited to a maximum of 1,000 records, and all other supported file types are limited to 4,000. The maximum upload size is 2 MB for a shapefile and 10 MB for all other file types.

If the files you require importing are larger than the above sizes, please email admin@mapscape.co.uk  and we will provide you with a solution or quotation. This may involve additional and/or 3rd party service charges.

These limitations are a guide, there may be limitations that we have not identified for reasons beyond our reasonable control. If you as a Mapscape user, identify an issue that is not listed here, please do contact us so we can investigate, resolve and advise others. Thank you for your assistance.

—————————————

Updated: 14th April 24

Close All accorians
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
CAD and Digital Mapping

CAD and Digital Mapping

CAD Drawings:

  1. Mapscape connects directly to AutoCAD using the free ESRI ArcGIS to CAD plugin available at https://www.esri.com/en-us/arcgis/products/arcgis-for-autocad. We recommended checking with ESRI to access the latest version.
  2. For AutoCAD users, here is a Getting Started Guide
  3. If you do not have access to AutoCAD, we will provide you with the contact details of a 3rd party CAD Drawing Service, who are keen to help you with your Tree Survey site plan requirements on a Pay-as-you-Go basis.
  4. information on how CAD Drawing Services can provide cost-effective site plan solutions is seen at https://www.mapscape.co.uk/dwg-dxf-support/.

For further details, please refer to the end-user agreement s12.14 to s12.19

Digital Mapping:

  1. Mapscape Includes a range of UK ESRI digital base maps including OpenStreetMap, and aerial imagery on both the Desktop and Mobile App. Living Atlas is available on the Desktop.
  2. Import Shapefiles, and KML.
  3. Add GIS datasets to your Desktop map view including URLs, or upload local files as temporary layers that you can switch off or off. You can’t however save the layers to the map.
  4. Print your Desktop screen view to PDF, JPEG, PNG, and SVG file formats up to A3 papersize.

Please view all sections of the BS 5837 Tree Survey module – Product Specifications.

Using the Add Data Widget:

URL: You can add the data in the following formats by both Search and URL: Feature service, map service, vector tile service, image service, scene service, KML, WFS, WMS, WMTS, GeoJSON, and CSV.

File: Add data by dragging files to the widget or by browsing local storage. Currently, you can upload data in the following formats: CSV, GeoJSON, KML, and shapefile.

Note: Uploaded CSV files are limited to a maximum of 1,000 records and all other supported file types are limited to 4,000. The maximum upload size is 2 MB for a shapefile and 10 MB for all other file types.

—————————————-

To Find out More why not Book a Demo and we will be happy to answer any questions you might have and to help you get started.

Date modified: 16th Feb 24

Working Offline & Data Security?

Close all accordians
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Can I work offline

The Mapscape Mobile App is testing an Offline mode with further details being provided as soon as available.

Updated: 03rd March 24

close all accodians
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Where is my tree survey information stored?

Your tree survey data is stored on Amazon Web Service – Cloud European Servers.

Working with CAD Site Plans

close all accoridans
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
CAD Drawing Guidelines

BS 5837 Tree Survey Site Plan - ExistingCAD Drawing Guidelines

To upload CAD site plans into Mapscape, you will connect Mapscape directly to AutoCAD, using the free ESRI ArcGIS to CAD plugin available by Clicking here  

If you do not have access to AutoCAD, we provide the contact details of a 3rd party CAD Drawing Service, which can provide a CAD drawing service using the above plugin on a cost effective and Pay-as-you-Go basis.

The methodology is to create a simple and uncluttered CAD drawing that illustrates the site boundary, the trees, hedges, vegetation and relevant site infrastructure for the tree surveyor to easily collect tree survey information on site and edit in the office if required, in preparation to transfer that tree survey information to the original CAD drawing to create a draft/final drawing. 

When uploading a CAD site plan into Mapscape using the plugin, here is a set of CAD drawing guidelines*:

  1. Must be georeferenced. That is, the CAD file (*.DWG or *.DXF must be embedded with the 6-digit northings and eastings (Standard names for the x and y coordinates) set to British National Grid (BNG). Not to be confused with Geographic Marker Points.
  2. Consider including an OS Mastermap DWG/DXF tile to align architectural drawings to British National Grid (BNG), as it may be unknown how the drawing was measured or, to what drawings standards were used.
  3. Units: Must be configured in metres (m).
  4. Will only accept elements drawn as Text, Points, Lines and Polygons.
  5. Must be orientated vertically to Ordnance Survey North.
  6. Do not use coloured lines, use only black lines
  7. All drawing elements must be contained within their specific and correct layers. All drawing elements must be unblocked and/or ungrouped with fragments of any previous drawings or revisions removed, including the removal of multiple copies of stacked drawing elements.
  8. Do not include external references to other site plans, sectional views, clutter, large-scale infrastructure, multiple viewports, elevations and any elements not needed by the tree surveyor, who only requires a simple georeferenced CAD site plan as described above that includes where possible the tree trunk positions, to collect tree survey site data using Mapscape.

Resources For AutoCAD Technicians:

Introduction to ArcGIS for AutoCAD 

Import A Shapefile into AutoCAD

close all accordans
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Working with Mapscape data in AutoCAD

BS 5837 Tree Survey Site Plan - ProposedWorking with Mapscape data in AutoCAD

The free ESRI ArcGIS to CAD plugin found by Clicking here

The plugin enables direct editing of GIS data and precise geolocation of drawings within AutoCAD even if your CAD department is in a different location enabling teams to work with the same data synchronously.

Import: Shapefiles, site images, HD Aerial Imagery and OS Mastermap to sit behind your CAD drawing to scale or around as the ideal solution for producing high quality and informative Tree Survey site plans with digital mapping.

 

Digital Mapping – 3rd party Data Streaming and GPS Antenna Hire Services

close all accoridans
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Ordnance Survey MasterMap & Pay-as-you-Go

Ordnance Survey MasterMap (OSMM)

Access to Location Intelligence Solutions:

For the delivery of specific digital mapping data products that will work with Mapscape, including OS MasterMap Topography Layer, please contact sales@europa.uk.com who will be happy to help you. (Orders subject to a minimum value of £500.00).

Mapscape will charge a reasonable set-up fee for any 3rd party mapping data, please contact us with your digital mapping and API requirements.

——————–

OSMM – Pay-as-you-Go

Further details to follow.

——————–

Mapscape is not responsible for 3rd party websites and the services that they provide.

Bluesky HD Ariel Imagery

Access to Location Intelligence Solutions:

For the delivery of specific digital mapping data products that will work with Mapscape, including Bluesky International aerial photography, please contact sales@europa.uk.com who will be happy to help you. (Orders subject to a minimum value of £500.00).

Mapscape will charge a reasonable set-up fee for any 3rd party mapping data, please contact us with your digital mapping and API requirements.

Mapscape is not responsible for 3rd party websites and the services that they provide.

Public Sector Geospatial Agreement.

Are you working for a body that is a member of Public Sector Geospatial Agreement (PSGA)?

If so, please Contact Us to discuss setting you up with Ordnance Survey data.

Mapscape is not responsible for 3rd party websites and the services that they provide.

close all accordans
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Sub-meter GPS Receiver Hire

FLX100+ Sub-meter GPS Receiver Hire

Introducing the FLX100+ that connects to Mapscape on your Mobile Phone via Bluetooth for sub-meter accuracy and is secured in a cradle for on-site mobility.

This device can be hired out on a weekly basis.

To find out more contact:

Geospatial Technology, Data And Digital Transformation | MGISS

46A Jamaica Street, Liverpool, L1 0AF
sales@mgiss.co.uk
0151 329 0820

Mapscape is not responsible for 3rd party websites and the services that they provide.

Bluesky Data - Mapshop

Click on the Bluesky logo to access their Mapshop, where you buy a selection of digital mapping products at your required scale that you can import in Mapscape.

Please note that in relation to the available Bluesky Mapshop formats, Mapscape can only import DWG and SHP files.

 

————————–

Alternatively:

UK Map Centre – An Ordnance Survey Supplier – is an Official Supplier of Ordnance Survey Mapping that includes the provision of DWG.

————————–

Mapscape is not responsible for 3rd party websites and the services that they provide.

 

Aerial Photography Great Britain

Are you working for a body that is a member of Aerial Photography Great Britain (APGB)?

If so, please Contact Us to discuss setting you up with Aerial Photography data.

Mapscape is not responsible for 3rd party websites and the services that they provide.

If your question is not listed here, please contact us and we will get back to you as soon as possible with an answer.